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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phoebe Carter Payne

September 28, 2024

5  out of  5
rating by Phoebe Carter Payne
"I've loved working with this office! Janice is an absolute joy, and has really helped me out. I'm definitely going to be a returning customer."
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shaunta jones

September 26, 2024

5  out of  5
rating by shaunta jones
"Burgess Insurance is certainly one of a kind. As a new client, Mary Beth and her impeccable team made me feel right at home. Everyone is courteous, efficient, and makes customer service a top priority. My agent Dom is spectacular and went over and above to provide me with the assistance I needed. I highly recommend this agency and look forward to many years of service with them."
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Caitie Puma

August 26, 2024

5  out of  5
rating by Caitie Puma
"Mary Beth made the process very easy, got me more coverage than I previously had, AND saved me a bunch of money!"
We responded:
"Thanks for to opportunity to serve as your State Farm Insurance Agent Caitie! Welcome to the Team Burgess Family!"
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Jenny Melick

August 14, 2024

5  out of  5
rating by Jenny Melick
"Mary Beth and her team are EXCELLENT! Have been a customer of theirs for years. They take super great care of their customers. Thank you for taking care of us for so long! Highly recommend them."
We responded:
"Thank you Jenny for the kind words! We will you and miss serving as your State Farm Insurance Agency! :)"
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Tikeia Soler

August 14, 2024

5  out of  5
rating by Tikeia Soler
"My experience with this agency so far has been great, made the process very easy, will definitely look into more products with them"
We responded:
"Welcome to our Mary Elizabeth State Farm Insurance Agency family Tikeia! We look forward to serving you! :)"
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Shanti Glover

July 16, 2024

5  out of  5
rating by Shanti Glover
"Janice was great ! She had great communication and followed. She really made me feel valued as a customer. State Farm keep Janice around and give her a bonus for making the customer experience top notch !!"
We responded:
"Thank you Shanti for the kind words! We love happy serving as your State Farm Agent!"
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T Walker

June 20, 2024

5  out of  5
rating by T Walker
"Tiffany is amazing. She definitely works through challenging situations with grace and patience. Her communication is always accurate and she makes time to update you on all stages of any concerns, claims, and policy update changes."
We responded:
"Thank you for taking the time to share your experience with us! We strive to advocate for our customers every step of the way! :)"
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Farhad Ahmed

April 2, 2024

5  out of  5
rating by Farhad Ahmed
"Highly professional, very helpful and knowledgeable. I enjoyed working with them."
We responded:
"Happy to help you with your NC State Farm Insurance Policy Farhad! Welcome to our Team Burgess Family!"
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Ramana Maddela

March 17, 2024

5  out of  5
rating by Ramana Maddela
"Exceptional service, thank you Nancy T. Actually I could not thankyou enough."
We responded:
"Our goal is to make the complex world of Insurance as simple as possible for you Ramana! Thank you for allowing us to serve as your State Farm Insurance Agent in Charlotte!"
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david sullivan

January 10, 2024

5  out of  5
rating by david sullivan
"I was impressed with my agent. Professional and friendly. This was by far the best service anyone could expect and saved me a lot of money. Thank you Mary Elizabeth Burgess."
We responded:
"Welcome to our State Farm Insurance Family David! :)"
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Shynequa Dixon

November 22, 2023

5  out of  5
rating by Shynequa Dixon
"If possible ask for Janice Brinkman! She actually cares about your concerns."
We responded:
"Thank you Shynequa, from Janice and the entire Mary Elizabeth Burgess - State Farm Agent Team in Charlotte! :)"
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Pat McCollum

November 9, 2023

5  out of  5
rating by Pat McCollum
"Mary Beth and her associates are awesome. They treat you like family. They are very helpful and knowledgeable. I highly recommend them to anyone who is looking for an insurance agent."
We responded:
"Thank you Miss Pat! Customers like you make our job such a Joy! Thank you for allowing us to be your State Farm Insurance Agent in Kannapolis!"
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BHA Brown

October 16, 2023

5  out of  5
rating by BHA Brown
"I found the Burgess State Farm Agency when we moved 2 years ago - I was looking for a local SF agent and they're 'just over the fence'. Perfect! I recently spoke with Janice Brinkman about details around renewing my home coverage - she was also Perfect! Some updates to our info after remodeling our kitchen, and a few clarifications, and then on to Janice taking the time to talk. Wonderful how that personal touch feels! Thanks Janice!"
We responded:
"Thanks to YOU for allowing us to serve as your State Farm Insurance Agency these last 2 years! :)"
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Ashley Hawkins

October 9, 2023

5  out of  5
rating by Ashley Hawkins
"Janice was so lovely to work with. She explained everything in detail and was very informative and kind. She is so sweet and I’m glad she helped me with the process. Thank you Janice!"
We responded:
"Thank you for the kind note Ashley! We love serving as your North Carolina State Farm Insurance Agent!"
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Josie Rivera

July 11, 2023

5  out of  5
rating by Josie Rivera
"I now have a better understanding of my policy. Thank for your time and kindness."
We responded:
"Thank you for allowing us the time to help you with your insurance and financial needs Josie! :) - Mary Elizabeth Burgess - State Farm Insurance Agent"
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Farrah Daye

June 27, 2023

5  out of  5
rating by Farrah Daye
"Janice helped me to understand my policy options and gave me good advice."
We responded:
"Thank you for the note Farrah and for allowing us to serve as your State Farm Agent! :)"
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Essence Sowell

February 22, 2023

5  out of  5
rating by Essence Sowell
"Maisue was great! Explained everything to me in detail. She was straight to the point and even explained some things that I didn't know about. Definitely recommend her."
We responded:
"Thank you Essence! We love serving as your State Farm Agency and helping you understand your car insurance and life insurance!"
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Sarah Wagoner

January 24, 2023

5  out of  5
rating by Sarah Wagoner
"I had a wonderful session with Patrick. He answered all my insurance questions. It was wonderful to communicate with an empathetic, knowledgeable human being. I truly appreciate the outreach to talk with a client!👍☮️"
We responded:
"Thank you for the kind words Sarah and for allow us to serve as your State Farm Agent for your Auto Insurance! :)"
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thomas conci

May 31, 2022

5  out of  5
rating by thomas conci
"Delightful experience! Dana is extremely knowledgeable. She asked and provided answers to questions we didn't even consider. Her expertise and professionalism coupled with her friendly demeanor made for a great interaction. We feel we have a real professional in our corner. Good service is so hard to come by but we absolutely found it here."
We responded:
"Thank you for the kind words and welcome to our State Farm Family Mr Conci!"
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Curlan Harvey

May 9, 2021

5  out of  5
rating by Curlan Harvey
"O'kema Anderson was very professional and made the life insurance side of things easy for me and my family. She's knowledgeable and easy to work with. She was able to provide the best coverage which was lower than I expected. She puts the "service" back in customer service. I'm positive she will take care of you like she did me. Thanks O'kema."
We responded:
"Thank you for the note Curlan! Providing you with a "Remarkable" State Farm Insurance Customer Service experience is our goal!"
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Tyranie Reid

May 4, 2021

5  out of  5
rating by Tyranie Reid
"O'kema Anderson is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything and she actively look for the best rates and coverage annually and are always looking out for the customer. If she can’t offer you a better deal than the company you are with she will tell you. Definitely a person who cares for the customer. Highly recommended from a highly satisfied customer! Thank you O'kema!"
We responded:
"Thanks so much Tyranie! We love seeing you happy and satisfied! Looking forward to a long relationship together!"
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Liv Burleyson

April 14, 2021

5  out of  5
rating by Liv Burleyson
"After having a bad experience with another local State Farm I decided to transfer to Mary Elizabeth Burgress State Farm office & when I say I couldn’t be more happy. Quickly Ivy Hewitt was able to find me an incredible deal to lower my monthly full coverage while answering any & every question I had. Couldn’t recommend them more !!!"
We responded:
"We are so happy to have you in our State Farm Family Liv! Cheers!"
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Ashley Hale

February 12, 2021

5  out of  5
rating by Ashley Hale
"The staff was very friendly and very helpful! Definitely recommend!"
We responded:
"Thank you Ashley! Happy Friday!"
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Amber-Lynn Simmons

February 12, 2021

5  out of  5
rating by Amber-Lynn Simmons
"Ivy Hewitt has been a great help! She’s very respectful and patient with us when we have questions regarding possible policies and clarifying any confusion if there is any. Would definitely recommend her as an agent and this company as a whole!"
We responded:
"Thank you for the note Amber! We are so thankful for the opportunity to take care of you!"
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Hunter Argabrite

February 12, 2021

5  out of  5
rating by Hunter Argabrite
"Awesome Customer Service!"
We responded:
"Happy to Serve! :)"