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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Omar Boujlil

February 7, 2025

5  out of  5
rating by Omar Boujlil
"I recently contacted Mary Elizabeth Burgess - State Farm Insurance Agency to get commercial insurance for my contracting business, and I have to say that I had an exceptional experience with this agency, thanks to their outstanding agent, Dominique. From the moment I reached out, Dominique was incredibly responsive, patient, and knowledgeable, walking me through every step of the process and ensuring I fully understood my options. She took the time to tailor a very affordable policy that best suited my business needs, and I felt confident in the choices we made together. The customer service was top-notch, and I couldn't be more grateful for Dominique's professionalism and dedication. I highly recommend this agency for anyone looking for reliable, affordable, and personalized service!"
We responded:
"Thank you for trusting us to serve your Business with State Farm Commercial Insurance Omar! Our business is Protecting yours! :)"
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Phoebe Payne

September 28, 2024

5  out of  5
rating by Phoebe Payne
"I've loved working with this office! Janice is an absolute joy, and has really helped me out. I'm definitely going to be a returning customer."
We responded:
"Thank you Pheobe! Happy Customers is what Mary Elizabeth Burgess State Farm Agency is all about! :)"
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Caitie Puma

August 26, 2024

5  out of  5
rating by Caitie Puma
"Mary Beth made the process very easy, got me more coverage than I previously had, AND saved me a bunch of money!"
We responded:
"Thanks for to opportunity to serve as your State Farm Insurance Agent Caitie! Welcome to the Team Burgess Family!"
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Shanti Glover

July 16, 2024

5  out of  5
rating by Shanti Glover
"Janice was great ! She had great communication and followed. She really made me feel valued as a customer. State Farm keep Janice around and give her a bonus for making the customer experience top notch !!"
We responded:
"Thank you Shanti for the kind words! We love happy serving as your State Farm Agent!"
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Farhad Ahmed

April 2, 2024

5  out of  5
rating by Farhad Ahmed
"Highly professional, very helpful and knowledgeable. I enjoyed working with them."
We responded:
"Happy to help you with your NC State Farm Insurance Policy Farhad! Welcome to our Team Burgess Family!"
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Ramana Maddela

March 17, 2024

5  out of  5
rating by Ramana Maddela
"Exceptional service, thank you Nancy T. Actually I could not thankyou enough."
We responded:
"Our goal is to make the complex world of Insurance as simple as possible for you Ramana! Thank you for allowing us to serve as your State Farm Insurance Agent in Charlotte!"
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Shynequa Dixon

November 22, 2023

5  out of  5
rating by Shynequa Dixon
"If possible ask for Janice Brinkman! She actually cares about your concerns."
We responded:
"Thank you Shynequa, from Janice and the entire Mary Elizabeth Burgess - State Farm Agent Team in Charlotte! :)"
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BHA Brown

October 16, 2023

5  out of  5
rating by BHA Brown
"I found the Burgess State Farm Agency when we moved 2 years ago - I was looking for a local SF agent and they're 'just over the fence'. Perfect! I recently spoke with Janice Brinkman about details around renewing my home coverage - she was also Perfect! Some updates to our info after remodeling our kitchen, and a few clarifications, and then on to Janice taking the time to talk. Wonderful how that personal touch feels! Thanks Janice!"
We responded:
"Thanks to YOU for allowing us to serve as your State Farm Insurance Agency these last 2 years! :)"
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Farrah Daye

June 27, 2023

5  out of  5
rating by Farrah Daye
"Janice helped me to understand my policy options and gave me good advice."
We responded:
"Thank you for the note Farrah and for allowing us to serve as your State Farm Agent! :)"
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Essence Sowell

February 22, 2023

5  out of  5
rating by Essence Sowell
"Maisue was great! Explained everything to me in detail. She was straight to the point and even explained some things that I didn't know about. Definitely recommend her."
We responded:
"Thank you Essence! We love serving as your State Farm Agency and helping you understand your car insurance and life insurance!"
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thomas conci

May 31, 2022

5  out of  5
rating by thomas conci
"Delightful experience! Dana is extremely knowledgeable. She asked and provided answers to questions we didn't even consider. Her expertise and professionalism coupled with her friendly demeanor made for a great interaction. We feel we have a real professional in our corner. Good service is so hard to come by but we absolutely found it here."
We responded:
"Thank you for the kind words and welcome to our State Farm Family Mr Conci!"
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Tyranie Reid

May 4, 2021

5  out of  5
rating by Tyranie Reid
"O'kema Anderson is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything and she actively look for the best rates and coverage annually and are always looking out for the customer. If she can’t offer you a better deal than the company you are with she will tell you. Definitely a person who cares for the customer. Highly recommended from a highly satisfied customer! Thank you O'kema!"
We responded:
"Thanks so much Tyranie! We love seeing you happy and satisfied! Looking forward to a long relationship together!"